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Certificate in Volunteer Management

"The best way to find yourself is to lose yourself in the service of others.”

Mohandas Gandhi


Nonprofit organizations are sometimes referred to as voluntary organizations. Their existence is dependent upon citizen participation as volunteers. Without volunteers who serve as board members, the organization would not be established. Volunteers help deliver programs and services and they serve as the backbone of the organization’s fundraising efforts. Volunteers are one of the most valuable resources of the organization. Therefore, building a strong volunteer program enhances the strength of the nonprofit organization.

 This two-day workshop series is designed to meet the needs of the next generation of volunteer managers.

Attendees will learn techniques for recruiting, training, placing, retaining, and rewarding volunteers, as well as ways to increase the teamwork with staff in organizations. The sessions will utilize interactive group exercises, case studies, and the integration of sample policies and tools to ground the learning principles in practical application.

Visit the Calendar of events page for more information.


Day 1:
The Basics of Managing Volunteers:

Ethics, Risk Management, and a Really Good Volunteer Manual

You will learn:

  • How to establish a code of ethics with regard to volunteers
  • How to manage decisions and risk with regard to volunteers
  • Essential elements and details of a really good volunteer manual

Setting the Stage for a Successful Volunteer Program

Working with Staff, Volunteer Assignments, Applications, and Job Descriptions

You will learn:

  • How to prepare staff to work with volunteers
  • How to create meaningful volunteer assignments
  • How to create a volunteer application and job description


Day 2:

Finding the Right Volunteers:

Recruitment, Interviewing, Orientation, Training, and Record Keeping

You will learn:

  • How to market opportunities and recruit volunteers
  • Best practices for interviewing volunteers and record keeping
  • How to facilitate effective orientation ad training for volunteers

Keeping the Good Ones (Volunteers):

Placement, Assessment, Reward, and Retention

You will learn:

  • How to assign the right volunteer to the right opportunity
  • How to assess and evaluate volunteer placements
  • Best practices for rewarding and retaining volunteers


To earn the Certificate in Volunteer Management from the Edyth Bush Institute for Philanthropy & Nonprofit Leadership at Rollins College participants must attend for the full two days in their entirety.


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