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Visitor Services and Operations Manager

Organization: Winter Garden Heritage Foundation
Date Posted: 2/14/2018
City: Winter Garden
Location: Florida
Country: United States
Primary Category: Program/General Operations
Type of Position: Full-Time
Education Requirement: Bachelor's
Experience Requirement: 1-2 years

Description & Details

The Winter Garden Heritage Foundation is seeking a full-time visitor services and operations manager to oversee the daily operations of the Foundation’s Visitors’ Center and all aspects of visitor services and facility operations.  Working under the supervision of the Executive Director, the Visitor Services and Operations Manager is responsible for facility rentals, volunteer management, and assists with educational programming.  The Visitor Services and Operations Manager also assists with the care and management of the Foundation’s collection and stewardship initiatives.


General Duties and Responsibilities:


Visitors Services/Operations:

  • Manage the daily operations of the Visitors’ Center including training, supervising, and scheduling Visitors’ Center employees and volunteers to ensure a positive and efficient visitor experience
  • Maintain procedures for the museum’s POS system, make recommendations for handling sales and cash management, and oversee merchandising and retail operations
  • Oversee building and facilities operations at all three of the museum’s locations ensuring building systems are safely and efficiently operated and maintained
  • Conduct inspections of facility spaces to ensure high standards of appearance and professionalism
  • Manage inventory of supplies required for building maintenance and operating activities 

Facility Rentals:

  • Serve as primary contact for sales and planning of all facility rentals
  • Respond to rental inquiries in a timely, effective and proactive manner
  • Maintain updated records of contracts and agreements with rental clients and vendors
  • Schedule and provide venue tours
  • Ensure the cleanliness of facility as well manage inventory of supplies utilized during rentals
  • Work with Executive Director to promote the facility rental program 

Volunteer Management:

  • Recruit, train, schedule, and supervise volunteers
  • Schedule volunteers for required coverage for a variety of Foundation programs and services including school field trips, museum coverage, and special events
  • Develop and coordinate volunteer training and orientation events
  • Maintain accurate records of volunteer hours


  • Graduation from an accredited college or university
  • Strong organizational and interpersonal skills
  • Excellent communication and customer service skills
  • Ability to manage time, people, and resources as needed to meet deadlines and handle multiple projects
  • Ability to work as a strong team player, exercise diplomacy and make independent decisions with attention to detail
  • Must perform job duties and responsibilities in a manner that reflects the highest ethical and professional standards
  • Experience in retail sales a plus
  • Must be a able to work a flexible schedule including special events and occasional evenings and weekends 

The above description and qualifications are not all-inclusive and represents a majority of the key responsibilities of this position.  Other duties may be assigned in the course of activities as required to fulfill the directives of the Winter Garden Heritage Foundation or as designated by the Executive Director.  Work environment is primarily in a museum setting with occasional heavy lifting required.


*Final candidates must pass a background check. Final candidates will be provided training on museum procedures

How to Apply / Contact

Please submit resume and cover letter to:

Cynthia Cardona

Executive Director

Winter Garden Heritage Foundation

21 East Plant Street

Winter Garden, FL  34787


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