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Certificate in Volunteer Management -- Session I of II
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Certificate in Volunteer Management -- Session I of II


When: Thursday, April 18, 2013 and Thursday, April 25, 2013
9:00 a.m. to 5:00 p.m. each day
Where: Rollins College, Hamilton Holt Building (Opposite side of garage from Main Campus)
SunTrust Parking Garage
East Lyman Avenue
Winter Park, Florida  32789
United States

Registration Information
Online registration is closed.

In this new and improved two-day workshop designed to meet the needs of the next generation of volunteer managers, participants will learn techniques for recruiting, training, placing, retaining and rewarding volunteers as well as ways to increase the teamwork with staff. Participants will work on group exercises and use case studies to better understand the concepts presented in the workshop.

Upon successful completion of the two sessions, volunteers will be awarded a Certificate in Volunteer Management.

Course Outline:

  1. Creating a volunteer program/manual
  2. Recruiting volunteers - a shift in thinking
  3. Orienting and assigning volunteers
  4. Retaining volunteers
  5. Using evaluation to improve the volunteer program
  6. Recognition and rewards for volunteers
  7. Resources

2013 Certificate in Volunteer Management Dates:

I. Thursday, April 18, 2013 9:00 am – 5:00 pm
II. Thursday, April 25, 2013 9:00 am – 5:00 pm

$280 Members, $520 Non-members

Instructors: Andrea Hendry, Cities of Service Coordinator, City of Orlando, & Emily Furlong, Senior Program Manager, Philanthropy Center

Andrea Hendry is the managing partner for Smart Chicks Consulting, Inc. where she assists nonprofit agencies in streamlining their processes and acts as a community relations specialist to help corporation’s employees connect with their communities through volunteer ism. She specializes in "volun-tourism” and excels at engaging corporate volunteers and donors. She is also the Cities of Service Coordinator for the City of Orlando, coordinating the city’s volunteer activities. In 2009, she was president of the Council of Volunteer Managers of Central Florida. Previously, she has worked in volunteer management with several nonprofit agencies throughout the community, including Give Kids the World Village and Heart of Florida United Way.

Emily FurlongEmily Furlong is the senior program manager at the Philanthropy and Nonprofit Leadership Center. Her nonprofit teaching experience includes fundraising, planning and development, volunteer management, and board governance. She has been a founding member of two nonprofits, Seminole Heart and Habitat for Humanity of Seminole and served as executive director of Seminole Heart. Previously, she served as the volunteer manager at Meals on Wheels and Harbor House.


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